Many a times in our daily shopping needs, we just take it for granted that the trader will charge us beyond the MRP. Especially when traveling via trains we take it for granted a fact that the IRCTC vendor will cheat us. And we are OK with it.
It is definitely their fault, but it is also our ignorance of the rights provided to us that we give shopkeepers and service providers a reason to cheat on us.
Do you know that arbitrary pricing is a highly unfair trade practice? And if you have been a victim of unfair pricing, you can approach the consumer court against an entity or even an individual business.
Remember, when someone charges you beyond the maximum retail price (MRP), you can seek the shelter of the consumer court and exercise your right[s] to bring such malpractices to a stop. Two cases below showcase the power in action.
In May 2013, the National Consumer Disputes Redressal Commission (NCDRC) gave a landmark judgment in favour of a consumer when it slapped an erring vendor a fine of Rs. 50 Lakhs when it charged the consumer just Rs.75/- more on an energy drink.
The Indian Railway Catering and Tourism Corporation (IRCTC) was toed down when in February 2013, it was slapped a fine of Rs 10 lakh by a consumer forum in Delhi for selling soft drinks at rates above the maximum retail price (MRP) to two customers.
Sometimes we feel that a paltry sum of Rs.75/- can be ignored. And why do we need to escalate the issue. At times like these we should know that it is not about the service provider/shopkeeper and their greedy desires to profit out of small transactions.
But it is about your right. Charging a consumer beyond the printed MRP is an offense and you can sue a trader/entity. We are with you in this fight. Speak to us through our Premium Legal Services .